Document the steps followed to resolve the incident and submit knowledge base articles. Identify when an incident is a problem and convert the incident ticket to a problem ticket. If the incident is resolved, confirm the resolution with the end user. If the incident is unresolved, escalate it to the Tier 3 service desk.
Ok, here's what you need to do: 1) Create and save two filters, one for issues resolved yesterday, another for issues resolved since the beginning of the month until today. Use these JQLs respectively: resolved >= startOfDay (-1) and resolved = startOfMonth () and resolved
I have would like to export a report 'Created vs Resolved Issues' in jira and use it in Confluence. The issue here is that for some reason I am unable to close the ticket, so instead I use the label 'closed' to mark tickets as resolved. Can someone please help me with the query? Current query which gives the list of open tickets-.
2. publish the workflow, you can save a copy. 3. Go to issue navigator find all issues that are in status CLOSED and resolution is Unresolved. 4. In the top right corner, you will see Tools click on that bulk change. 5. Select all issues. 6. Choose transition issues -> choose Done fix.
I am trying to get a report of all incidents that where opened and closed on the same day. Is there any way to do this in standard Jira ( 7.5 or 8.0 )
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jira difference between resolved and closed